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Terms & Conditions

Thank you for using the Otomí Website. We are completely dedicated to your total satisfaction, as we want you to enjoy the products and information that we present to you. Please use this section for information about our terms and conditions that govern your use of the site. If you have any suggestions or comments please let us know by email here.

Purchasing from us

We can accept many types of payment, but we will only work in British Pounds. All major credit and debit cards are accepted (Visa, MasterCard, American Express, Switch, Maestro, etc). If you are shopping from outside the UK your credit card company will convert the transaction to your own currency. All credit and debit card transactions are handled by Paypal and we charge on receipt of your order. All offers are subject to availability. Prices shown are correct at the time of publication and include VAT, where applicable.

Shipping & Handling

We only ship to mainland UK when items are purchased on our Website, please get in touch with us if you need to send items to other countries and we will be very happy to help. Shipping will be free charge when you buy £60 or more.

Customs or handling charges that may be levied in the destination country are beyond our control and we are unable to accept any responsibility for these.

Contract for sale

The advertising of products for sale on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and Otomí, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of order' email dispatched once credit card authorisation has been confirmed and stock levels have been checked.


Our products are of the highest quality and as such we guarantee to exchange any item deemed to be imperfect or refund the cost of the item(s). If for any reason you are not satisfied with your online purchase, simply call or email us within 24 hours of receipt and return the goods to us within 3 days. All further shipping costs for unwanted items will be the responsibility of the buyer.

If you need to return an item purchased online, contact us on (0117) 9732906 from 10.00am – 5.30pm (GMT) Monday-Friday.

Cancellations and exchanges

If you realised you made a mistake and want to cancel your order, please contact us immediately as we ship quickly. Exchanges will only be accepted from the person who placed and paid for the original order. Third party exchanges will be referred back to the original purchaser.

Defective and damaged items

In the unlikely event that you should receive an item that is defective, damaged or not what you ordered, please contact us within 24 hours of receipt. We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

Other payment methods

We accept online payment by Visa, Mastercard, American Express, Switch/Solo and orders are securely processed through Internet credit card verification and clearing process. We understand that some people would prefer not to use their credit cards online and we will also accept cheque payments. Though it should be noted that the dispatch will be delayed whilst the cheque is awaiting clearance.


Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.


Your privacy as an individual and as a customer is important to us at Otomí, so we don't use the information you provide on this site to learn any more about you other than what is required to complete your orders.

Any personal data gathered by Otomí in your use of our site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998.


At Otomí we try to keep our site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. In other words if something goes wrong with your computer whilst you are visiting the Otomí site we will not be held responsible. We are also not liable for any damages associated with use of this site however caused, incorrect prices or information.

If you are not satisfied with the site, then please let us know. However, your only legal recourse is to stop using the site.

Customers' responsibility

Otomí cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between Otomí and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Otomí would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Otomí to sell products.

Your use of this site and any contract between you and Otomí for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.


All materials, including images, illustrations, designs, photographs written text and script whether online or offline are protected by copyright, as are the intellectual property rights owned controlled or licensed to Otomí. Otomí’s catalogues, leaflets, advertisements and website are intended for personal and non-commercial use unless specifically stated and authorised by Otomí.

You may not reproduce (except with specific authorised permission as stated above), publish, distribute, display, alter, modify, create derivative product from, sell in whole or in part any of the contents of Otomí’s catalogues, leaflets, advertisements, websites or related software

The Otomí website and its contents as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Otomí or use the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.